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What You Agree To When You Use vso247

Our terms exist to keep things clear between you and us — your rights, our obligations, and how your account data is handled. Access to vso247 depends on state law and is available only where local law permits.

State-Dependent AccessAccount Data RightsPayPal, Venmo, Play+ CoveredContact Us AnytimeUS Players Only
vso247 What You Agree To When You Use vso247
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Protect Your Account

Security and transparency aren't afterthoughts here. Your account is protected at the session level — every login on mobile or desktop is verified, and payment data tied to PayPal, Venmo or Play+ is never stored in plain text. We hold only what we need, for as long as regulations require.

Data Retention Schedule

We keep account and transaction records for the period required under applicable state and federal rules. You can request a summary of what we hold by contacting support in writing.

Cookie Handling

Our site uses functional and analytics cookies. You can adjust cookie preferences from the banner that appears on first visit, or revisit those settings any time from your browser.

Account Security Practices

Every session — whether you're on a mobile browser or desktop — is authenticated. We flag unusual login patterns and may prompt re-verification before processing a withdrawal request.

Request Changes or Deletion

You have the right to request correction or deletion of personal data we hold. Submit that request through email support; we'll confirm receipt and respond within our posted timeframe.

POLICY CONTACT PATHS

How to Reach Us on Legal or Account Questions

If something in our terms isn't clear, or you need to request changes to your account data, we have three direct paths. Players in Detroit and Atlantic City use the same contact routes as any other supported state — there's no regional queue.

Live Chat Open the chat widget from your account menu. Use this for fast questions about what a specific policy clause means for your account or payment method.
Email Support Send policy and data requests to our support address listed under Account Help. Written requests for data access or deletion are processed through this channel only.
Account Settings Several policy actions — like reviewing stored payment data for PayPal or Venmo, or adjusting communication preferences — can be handled directly inside your account dashboard.

Common Questions About Our Terms and Policies

These are the questions we get most from US account holders about how our legal framework actually works in practice — from data rights to state eligibility and payment records.

Access depends on your state's laws. We do not claim nationwide availability. When you create an account, we verify your location against eligible states and restrict access where local law does not permit it.

We collect what's needed to verify your identity, process payments via PayPal, Venmo or Play+, and comply with applicable regulations. We do not sell your data to third parties for marketing purposes.

Send a written request to our email support channel listed under Account Help. We'll confirm receipt and respond within the timeframe posted on our contact page — typically a few business days.

Yes. You can request deletion of personal data we hold, subject to any retention obligations required by state or federal law. Submit the request in writing via email support and we'll walk you through the process.

Payment method data is never stored in plain text. Transaction records tied to PayPal, Venmo or Play+ are kept only for the period required under our data retention policy and applicable regulations.

Submit your dispute in writing through our email support channel. Include your account details and a description of the issue. We aim to acknowledge all written disputes within our posted response window.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.